Refund Policy

Last updated: 21 October 2026

1. 14-day full refund

If Takejam isn't right for you, ask for a refund within 14 days of any payment for a Takejam plan, whether it's your first payment or a renewal, monthly or yearly. You'll get the full amount of that payment back. You don't need to give a reason, although we'd love to know how we could do better.

2. How to ask

• Email support@takejam.com from the email address you used to pay, and tell us which payment you mean. Your order number from the receipt helps.
• Payments are handled by Lemon Squeezy, our reseller, so you can also ask through the link in your Lemon Squeezy receipt.
• We usually issue refunds within 2 working days. The money goes back to the card or account you paid with. Your bank may then take 5–10 working days to show it.
• Refunds are made in the currency you paid in. Any tax charged on that payment is refunded too.

3. After 14 days

You can cancel your subscription at any time from your account, and it won't renew. You keep your paid features until the end of the month or year you've already paid for. We don't refund partly used periods after the 14 days, unless the law where you live requires it or something went wrong on our side, such as a double charge or a long outage. In that case, contact us and we'll make it right.

4. Changing plans and seats

• Upgrading (for example from Creator to Team, or from monthly to yearly) takes effect straight away. Lemon Squeezy works out the difference for the rest of the period.
• Adding or removing seats on a Team plan is pro-rated the same way.
• Downgrading takes effect at the end of the current period.

5. What happens to your work

After a refund or cancellation, your workspace moves to the Free plan. Your projects aren't deleted and you can keep editing with the Free plan's features. Features that need a paid plan, such as 4K export, become unavailable. On a Team workspace, members other than the owner can still watch projects but can't edit them.

6. Fair use

This policy is meant for people trying Takejam in good faith. If someone repeatedly buys and refunds to get paid features for free, we may decline further refunds for that account. We also don't refund payments for an account we close because it broke section 5 of our Terms of Service, for example by copying, decoding or reverse-engineering Takejam. Your rights under consumer law are never affected.

7. Changes to this policy

We may change or update this Refund Policy at any time, at our own discretion. The version on this page when you make a payment applies to that payment.